02-21-2023, 01:00 AM
@"mothered"
They just got back with
“as mentioned, our teams have done all the necessary investigations and research following your complaint, analyzing all existing data internally and externally.
We have confirmed with the partner boutique that confirmed the item was included in the package sent to you.
Our relevant investigating team has also conducted an investigation with the carrier and found out that there was no tampering with the box during the delivery.
Based on the results of the investigation and due to data privacy laws we are unable to disclose the details regarding this investigation.
However, we are, of course, happy to cooperate with your local authorities or financial institution should you decide to pursue this matter.
Should you need any further assistance, kindly know that I remain entirely at your disposal.
Thanks for your kind understanding.”
They just keep repeating the same stuff and trying to finish the case. Keep pushing? Open dispute?
They just got back with
“as mentioned, our teams have done all the necessary investigations and research following your complaint, analyzing all existing data internally and externally.
We have confirmed with the partner boutique that confirmed the item was included in the package sent to you.
Our relevant investigating team has also conducted an investigation with the carrier and found out that there was no tampering with the box during the delivery.
Based on the results of the investigation and due to data privacy laws we are unable to disclose the details regarding this investigation.
However, we are, of course, happy to cooperate with your local authorities or financial institution should you decide to pursue this matter.
Should you need any further assistance, kindly know that I remain entirely at your disposal.
Thanks for your kind understanding.”
They just keep repeating the same stuff and trying to finish the case. Keep pushing? Open dispute?