"Thanks for taking the time to contact Gillette. I'm sorry to hear about your recent shave experience using our Gillette ProGlide. This is not something we'd expect, but I'm happy to help.
Your safety and comfort while using our blades and our products are our top priority. All of our products are designed to be safe when used as directed. We have strict quality checks in place to ensure that the blades reach you in the best possible condition. The experience you described is definitely not one we want you to have. You can be sure that I am forwarding this information to our Quality Assurance Team and our Health and Safety Team for review. Please discontinue use of the product and hold on to it for 2 weeks in the event we may need to retrieve it.
While I’m sure you already know these things, I’d like to provide a few tips to keep in mind while shaving. Use light, gentle strokes, and let the razor do the work for you. Make sure your razor is kept clean and in good condition by rinsing the blade often during shaving. As always, remember to apply plenty of shaving gel or foam to soften the hair and reduce friction.
Because we value your satisfaction, we would like to send you a coupon to use for a new pack of blades. To get that sent out, please reply back with your mailing address."
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